WaxChase — waxchase.com
Effective Date: January 1, 2026
At WaxChase, we believe you should always know exactly where your order is. Here is everything you need to know about tracking your shipment from our warehouse to your door.
When Will I Receive My Tracking Number?
Once your order has been packed and dispatched from our warehouse, you will automatically receive a shipping confirmation email at the address provided at checkout. This email will include:
- Your order number
- The name of the shipping carrier
- Your unique tracking number
- A direct link to track your shipment
Please allow up to 24 hours after receiving your shipping confirmation email for your tracking number to become active in the carrier’s system.
Our Shipping Carriers
WaxChase ships via the following carriers depending on your location and order size:
- USPS (United States Postal Service)
- UPS (United Parcel Service)
- FedEx
The carrier assigned to your order will be confirmed in your shipping confirmation email. Each carrier provides real-time tracking updates from the moment your package is scanned at dispatch through to final delivery.
How to Track Your Order
You can track your order in the following ways:
Option 1 — Tracking Link in Your Email
Click the tracking link included in your shipping confirmation email. This will take you directly to the carrier’s tracking page with real-time updates on your shipment.
Option 2 — Carrier Website
Visit the carrier’s official tracking website and enter your tracking number:
- USPS: usps.com
- UPS: ups.com
- FedEx: fedex.com
Option 3 — Track My Order Page
Visit the Track My Order page on waxchase.com and enter your order number and email address to retrieve your tracking information.
(Add your WooCommerce order tracking widget or Elementor tracking form here)
Estimated Delivery Times
After your order has been dispatched, estimated delivery times are as follows:
- Standard Domestic (US): 3–7 business days
- Expedited Domestic (US): 1–3 business days (if selected at checkout)
- International: Varies by destination — typically 7–21 business days
Please note that delivery estimates are provided by the carrier and are not guaranteed. Delays may occur due to weather, carrier volume, customs processing for international orders, or other circumstances outside our control.
Order Processing Time
Before your order ships, please allow 1–3 business days for processing. Orders placed on weekends or federal holidays will begin processing on the next business day. Pre-orders will be processed and shipped within 1–3 business days of the official product release date.
My Tracking Says Delivered But I Haven’t Received My Package
If your tracking information shows your package as delivered but you have not received it, please take the following steps:
- Check around your property including porches, garages, and mailboxes
- Check with neighbors or building management in case the package was accepted on your behalf
- Wait 24 hours as carriers occasionally mark packages as delivered slightly early
- Contact the carrier directly with your tracking number to open an investigation
If you are still unable to locate your package after following the steps above, please contact us at support@waxchase.com and we will assist you in resolving the issue.
My Tracking Has Not Updated
Tracking information can sometimes go without an update for 24–48 hours during transit, particularly over weekends or during high-volume shipping periods. This does not necessarily mean your package is lost. If your tracking has not updated for more than 5 business days, please contact us at support@waxchase.com and we will investigate with the carrier on your behalf.
Contact Us
If you have any questions about your shipment or tracking information, please contact our support team:
WaxChase
2203 Old Jacksonville Rd, Springfield, IL 62704, USA
Email: support@waxchase.com
Support Hours: Monday–Friday 9:00 AM – 6:00 PM Central | Saturday 10:00 AM – 3:00 PM Central