WaxChase — waxchase.com
Effective Date: January 1, 2026
Last Updated: January 1, 2026
WaxChase is committed to ensuring that waxchase.com is accessible to all users, including those with disabilities. We believe that every collector deserves a seamless and inclusive shopping experience, and we are continuously working to improve the accessibility of our website in accordance with recognized international standards.
1. Our Commitment
WaxChase strives to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA as published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with disabilities, including those with visual, auditory, motor, cognitive, and speech impairments.
We are committed to:
- Maintaining and improving the accessibility of waxchase.com on an ongoing basis
- Incorporating accessibility considerations into all new website updates and design decisions
- Responding promptly and constructively to accessibility feedback from our users
- Working with our technology partners and theme providers to address accessibility barriers as they are identified
2. Measures We Have Taken
In our ongoing effort to improve accessibility, WaxChase has implemented or is working to implement the following measures across waxchase.com:
- Use of semantic HTML elements to support screen readers and assistive technologies
- Sufficient color contrast ratios between text and background elements to aid users with visual impairments
- Descriptive alternative text for images where applicable
- Keyboard navigability across all core website functions including navigation, checkout, and forms
- Clear and consistent page structure with logical heading hierarchy
- Readable font sizes and scalable text that responds to browser zoom settings
- Avoidance of content that flashes or strobes at frequencies known to trigger photosensitive conditions
- Clearly labeled form fields and error messages throughout the checkout process
3. Known Limitations
While we are committed to WCAG 2.1 Level AA conformance, we acknowledge that some areas of waxchase.com may not yet fully meet this standard. Known or potential limitations may include:
- Third-party content embedded on our website, such as payment widgets and mapping tools, which are governed by the accessibility practices of their respective providers
- Legacy page content that may not yet have been reviewed or updated against current accessibility standards
- Certain interactive elements that may present challenges for users relying exclusively on keyboard navigation or screen readers
We are actively working to identify and address these limitations as part of our ongoing accessibility improvement process.
4. Assistive Technology Compatibility
WaxChase aims to support compatibility with the following assistive technologies:
- Screen readers including JAWS, NVDA, and VoiceOver
- Browser zoom and text scaling tools
- Keyboard-only navigation
- Voice recognition software including Dragon NaturallySpeaking
- High contrast display modes
If you experience difficulty using waxchase.com with any assistive technology, please contact us so we can investigate and work to resolve the issue.
5. Third-Party Content
WaxChase uses third-party tools and services to operate our store, including Stripe for payment processing and Google Analytics for traffic analysis. While we select partners who share our commitment to accessibility, we cannot fully control the accessibility of third-party content or interfaces. We encourage users who encounter accessibility barriers within third-party tools to also contact those providers directly.
6. Feedback & Contact
We welcome feedback on the accessibility of waxchase.com. If you encounter any barriers while using our website, or if you require content in an alternative format, please contact us and we will do our best to accommodate your needs promptly.
When contacting us about an accessibility concern, please include:
- A description of the accessibility barrier you encountered
- The page or section of the website where you experienced the issue
- The assistive technology or browser you were using, if applicable
We aim to respond to all accessibility feedback within 2 business days.
7. Enforcement & Formal Complaints
If you are not satisfied with our response to your accessibility concern, you may contact the relevant accessibility authority in your jurisdiction. In the United States, accessibility complaints related to websites may be directed to the U.S. Department of Justice Civil Rights Division.
8. Ongoing Improvement
Accessibility is not a one-time effort — it is an ongoing commitment. WaxChase reviews and updates our accessibility practices regularly as our website evolves and as accessibility standards and best practices continue to develop. We are dedicated to making waxchase.com a welcoming and fully accessible experience for every visitor.
9. Contact Us
For accessibility feedback, accommodation requests, or any questions regarding this Accessibility Statement, please contact our support team:
WaxChase
2203 Old Jacksonville Rd, Springfield, IL 62704, USA
Email: support@waxchase.com
Support Hours: Monday–Friday 9:00 AM – 6:00 PM Central | Saturday 10:00 AM – 3:00 PM Central