WaxChase — waxchase.com
Effective Date: January 1, 2026
Last Updated: January 1, 2026
At WaxChase, we are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have regarding your data. This policy applies to all visitors and customers of waxchase.com.
1. Who We Are
WaxChase is a privately owned e-commerce business operating under the laws of the State of Illinois, United States of America.
WaxChase
2203 Old Jacksonville Rd
Springfield, IL 62704
USA
Email: support@waxchase.com
2. Information We Collect
We collect the following categories of personal information when you visit or make a purchase on waxchase.com:
Information You Provide Directly
- Full name
- Email address
- Shipping and billing address
- Phone number (if provided)
- Payment information (processed securely through Stripe — we do not store card details)
- Order history and communications with our support team
Information Collected Automatically
- IP address and approximate location
- Browser type and version
- Device type and operating system
- Pages visited and time spent on site
- Referring website or search terms
- Cookie data and session information
3. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill your orders
- To send order confirmation, shipping, and tracking notifications
- To respond to your support inquiries
- To prevent fraud and maintain the security of our store
- To comply with applicable legal obligations
- To analyze website traffic and improve our store experience via Google Analytics
- To send transactional emails related to your account or orders
We do not use your personal information for unsolicited marketing communications without your explicit consent.
4. Cookies
We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. For full details on the types of cookies we use and how to manage your preferences, please refer to our Cookie Policy.
5. Google Analytics
We use Google Analytics to collect anonymized data about how visitors interact with our website. This data helps us understand traffic patterns, popular pages, and overall site performance. Google Analytics may use cookies to collect this information. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.
6. Stripe
All payment transactions on WaxChase are processed by Stripe. When you make a purchase, your payment information is transmitted directly to Stripe’s secure servers. WaxChase does not store, access, or retain your full credit card number or CVV at any time. Stripe’s privacy practices are governed by Stripe’s own Privacy Policy, available at stripe.com/privacy.
7. How We Share Your Information
WaxChase does not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following circumstances:
- Shipping carriers (USPS, UPS, FedEx) — to fulfill and deliver your order
- Stripe — to process your payment securely
- Google Analytics — to analyze anonymized website traffic
- Legal authorities — if required by law, court order, or to protect the rights and safety of WaxChase or others
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including maintaining records for legal, accounting, and dispute resolution purposes. Order records are typically retained for a minimum of 5 years in accordance with applicable business record-keeping requirements.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. All data transmitted through waxchase.com is encrypted using SSL technology. Payment data is handled exclusively by Stripe under PCI-DSS Level 1 standards.
While we take every reasonable precaution to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections at all times.
10. Your Rights Under GDPR
If you are located in the European Economic Area (EEA), you have the following rights regarding your personal data:
- Right of Access — You may request a copy of the personal data we hold about you
- Right to Rectification — You may request correction of any inaccurate or incomplete data
- Right to Erasure — You may request deletion of your personal data where it is no longer necessary for us to retain it
- Right to Restriction — You may request that we restrict the processing of your data in certain circumstances
- Right to Data Portability — You may request a copy of your data in a structured, machine-readable format
- Right to Object — You may object to the processing of your data for certain purposes
To exercise any of these rights, please contact us at support@waxchase.com.
11. Your Rights Under CCPA
If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA):
- Right to Know — You may request information about the categories and specific pieces of personal data we have collected about you
- Right to Delete — You may request deletion of your personal data, subject to certain exceptions
- Right to Opt-Out — You have the right to opt out of the sale of your personal information. WaxChase does not sell your personal information to third parties
- Right to Non-Discrimination — We will not discriminate against you for exercising any of your CCPA rights
To submit a CCPA request, please contact us at support@waxchase.com with the subject line “CCPA Privacy Request.”
12. Children’s Privacy
WaxChase does not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at support@waxchase.com and we will take prompt steps to delete that information.
13. Changes to This Privacy Policy
WaxChase reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of waxchase.com following any changes constitutes your acceptance of the updated policy.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our support team:
WaxChase
2203 Old Jacksonville Rd, Springfield, IL 62704, USA
Email: support@waxchase.com
Support Hours: Monday–Friday 9:00 AM – 6:00 PM Central | Saturday 10:00 AM – 3:00 PM Central