Contact Us
WaxChase — waxchase.com
We’re Here to Help
At WaxChase, we believe real support makes all the difference. Whether you have a question about an order, need help tracking a shipment, or just want to know more about a product, our team is ready to assist you.
Get in Touch
Email
support@waxchase.com
This is our primary support channel. We aim to respond to all emails within 1 business day during support hours.
Support Hours
Monday – Friday: 9:00 AM – 6:00 PM Central
Saturday: 10:00 AM – 3:00 PM Central
Sunday: Closed
Emails received outside of support hours will be answered on the next business day. During peak release periods, response times may be slightly longer — we appreciate your patience.
Warehouse Address
WaxChase
2203 Old Jacksonville Rd
Springfield, IL 62704
USA
Please note this is a warehouse address and not open to the public for walk-in visits or pickups.
What We Can Help With
- Order status and tracking updates
- Pre-order questions and release date inquiries
- Returns, refunds, and exchanges
- Damaged or missing items
- Product availability and restocks
- Wholesale and bulk order inquiries
- Website or checkout issues
- General hobby questions
Before You Contact Us
You may find an instant answer in one of our self-service pages:
- Track My Order — Enter your tracking number to get a live update on your shipment
- FAQ — Answers to our most common questions across shipping, orders, returns, products, and payment
- Refund Policy — Full details on our 30-day return window and refund process
- Shipping Policy — Processing times, delivery estimates, and international shipping information
- Pre-Order Policy — Everything you need to know about securing upcoming releases
Wholesale Inquiries
If you are interested in placing a wholesale or bulk order, please email us at support@waxchase.com with the subject line “Wholesale Inquiry” and include your business name, resale certificate, and the products you are interested in. Our team will get back to you within 2 business days.
Contact Us Form
If you prefer to send us a message directly from this page, please use the contact form below. Include your order number if your inquiry is related to an existing order.
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WaxChase
2203 Old Jacksonville Rd, Springfield, IL 62704, USA
Email: support@waxchase.com
Support Hours: Monday–Friday 9:00 AM – 6:00 PM Central | Saturday 10:00 AM – 3:00 PM Central